Help centre
Nine short guides for your first days with Praisin, each one matching exactly what you will see in the app today.
Install and approve
Open the install link and Shopify shows its own approval screen with what Praisin can read and change. Approve it, and Praisin opens on Home: your Growth path of short steps, one click each, with a store health score from 0 to 100. Pick up where you left off any time.
Import old reviews Coming
Bringing reviews over from Judge.me, Loox, Yotpo, Okendo, Stamped or a CSV file is built, and the screen that runs it is coming. Reviews you collect from the day you install start counting straight away.
Turn on review requests and timing
In Settings, under Review requests, choose Off, Practice or On. Practice shows you exactly who Praisin would ask, without sending anything, so you can check it first. Ask days after the parcel is sent sets the delay after fulfilment, 7 days by default. Turning requests on through the Growth path's practice step also switches on delivery based timing, so the ask waits for Shopify's own delivered status before it goes out.
Add the reviews block in the theme editor
In your Shopify admin, open Online Store, Customize, choose a product template, then Add block, Apps, and add Praisin Reviews for the review list and stars, or Praisin Star rating for a rating badge elsewhere on the page. Each block's own settings cover layout, colours and buttons, and what shows.
A trust strip, a photo wall and a few other blocks are built and reaching theme editors Coming
Cash on delivery confirmation
In Cash on delivery, turn on Confirm cash on delivery orders and tell Praisin which payment method to watch. An order needing confirmation sits under To confirm, then moves to Ship these once she has said yes. A Send on WhatsApp or Send on Viber button opens your own phone with the message already written, so you tap send yourself.
Sending that same message automatically, straight from Praisin instead of your own phone, Coming
Newsletters and your voice
Your voice learns how you write, from a few short answers in the two minute voice interview: warmth, formality, playfulness and more. Every draft it prepares is scored on how much it sounds like you. Say it turns a spoken newsletter into a written one: tap Start talking, tell it what you would say to a customer face to face, and refine the result before it goes to the newsletter editor, unsent until you choose to send it.
Connections: your own tools and webhooks
Under Connections, Your own tools sends an event, like a new order or a new review, to any address you give it, the moment it happens. Add a tool, pick the events, and save. Praisin shows you a signing secret once, so you can check every delivery really came from us.
Connecting WhatsApp or Viber as a channel here, and connecting your own AI assistant, Coming
Plans and billing
Plan shows your current plan, this month's orders, and how much of your review, newsletter and subscriber allowance you have used, with a bar for each. Once Praisin is live on the Shopify App Store, changing your plan happens right from this screen.
Uninstall and data deletion
Uninstalling Praisin in Shopify stops every send immediately. Your shop's data stays for about 48 hours, in case it was an accident, then is permanently deleted. A customer's own request to see or delete their data, made through Shopify, is handled automatically, whether or not Praisin is installed.
Still stuck?
Write to the founder, Hussam, at [email protected].