How reviews work here

Shoppers have learned to doubt review stars. In a shop that uses Praisin they can take them at face value, because these rules are built into the app and a shop cannot switch them off.

Every verified review is published

One star or five, a review from a real buyer goes on the page. Praisin has no setting that hides reviews by rating and none that holds them back by rating.

Photos and videos wait for the shop to look at them, for at most 14 days and the same for every rating. Held reviews publish on their date, whatever the stars.

Verified means a real order

"Verified buyer" appears only on a review written through the shop's own signed link and matched to that customer's purchase. A shop cannot add the label by hand, and no import can carry it in.

Every review says where it came from

Reviews brought over from another app read "Imported from" and the app's name. Reviews written on the site without an order say that too. A tap on the label explains the method in one sentence.

Rewards are the same for every rating

If a shop thanks reviewers with store credit, every reviewer gets the same thanks, whatever they wrote. A rewarded review says so on its first line, where shoppers see it.

Everyone is asked the same way

Every eligible order gets the same request. Praisin never sorts customers by how happy they seem, and never sends happy ones to a public page and unhappy ones to a private form.

What can be removed, and why

Spam, fake reviews, posts made twice, text that is not about the product, rudeness or someone's personal data. The shop picks a reason when it hides a review.

People write reviews. AI never does.

Praisin never writes a review. Its AI only drafts the shop's replies, and a person at the shop reads each one before it goes out.

Outside ratings keep their own name

When a shop shows its Google or Trustpilot rating, it appears with its own label and source, as that service provides it, and it is never mixed into the shop's own stars.

Two reviews in the moderation desk, each labelled with how it was checked: one from a verified buyer, one flagged as likely spam

A page for every shop's own customers

Each Praisin shop can publish its own "How reviews work here" page, written from its real settings: how reviews are collected, how they are checked, and which outside sources are connected. It is on by default.

And the privacy basics

  • Location and camera data are removed from every photo and from MP4 and MOV videos before they are stored.
  • A reviewer's photos go into social posts only when they ticked the box that allows it.
  • Customers can ask for their data or its deletion through the shop, and Praisin carries it out.

Reviews across every shop: Praisin Discover

A shop that turns this on has its verified reviews also appear on Praisin Discover, a live feed anyone can browse by category, separate from its own storefront page.

How a shop gets featured

The shop with the most verified reviews in the last day or week, among shops that opted in, is featured there for that period. There is no rating floor and no payment involved, and the same shop steps aside for a while after it wins so the spot keeps moving.

Reporting a review or a shop page

A report link sits on every review and every shop page. We acknowledge a report within 48 hours and decide straightforward cases, like a wrong shop or an already hidden review, within 5 working days.

Turning it off

Appearing on Praisin Discover is a switch in a shop's own Praisin admin. A shopper cannot ask us to add or remove a shop directly, only the shop can turn it on or off.

See Praisin Discover

Run a shop? Give your customers reviews they can believe.

That is what makes reviews sell.