What to include
- Your store address, the one ending in .myshopify.com
- What you expected to happen
- What happened instead, with a screenshot if you have one
The founder answers.
Every message to Praisin support is read and answered by Hussam, who built the app. On every plan, Free included.
Write to us
In English or Bosnian. Inside the app, "Stuck? Ask for help" on any step sends your question with the details of that step already attached.
Never send us
- Passwords, yours or your customers'
- Shopify access tokens, API keys or other secrets
- Card numbers or other payment details
Quick answers
Review requests are not going out. What do I check?
Open Praisin's home screen. If sending is paused, the reason and the fix are shown right there. Then open Review requests: every order shows its step, and a skipped order shows why in plain words.
The reviews block disappeared from my product page.
A theme update can remove app blocks. Praisin's daily health check notices and shows a one click fix on the Growth path. You can also add the Reviews block again in the theme editor.
How do I send requests on WhatsApp or Viber?
Switch on "Ask by phone" in Praisin. Every request with a phone number then gets a WhatsApp and a Viber button, and the "Send by phone" list collects the customers who left a phone and no email. One tap opens your own app with the message ready.
How do I move my reviews from another app?
Export a CSV from your old app, open Import in Praisin and follow the preview. Every review keeps its date, photos and reply, and you can undo the whole import.
A customer wants their data or wants it deleted.
Ask them to contact your shop. Shopify passes the request to Praisin, which exports or deletes that customer's data automatically. You can also forward the request to us.